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xeoset
03-18-2007, 07:03 AM
I just got off the phone from them.

Time spent on the phone, including punching in the digits: 6 Minutes, 34 Seconds.

The Indian man I spoke to: Quality, this little man was so fucking helpful. He was Indian and still had his accent but spoke English very well and very clearly. I knew the stages I was going through already but went along with him anyway incase I missed something. I even went through pressing the code on the front of the 360 to diagnose that I had the 0020 General Hardware Failure...And he didn't even need it. I'm a pretty racist person at times, but fuck, this little Indian has the sunshining out of his arse.

What happened?: Thursday, I sat opposite my girlfriend, back turned and clueless to what she was doing. She goes through the draws and picks out Pro Evo (She's a footie lover, too bad she's a Chelsea supporter, where as I support Arsenal...I almost cried after the Carling Cup Final as you could imagine). Anyway, 30 minutes prior she had been watching Viva Pinata off of Live! and had turned the Console off. Now, she wanted to turn it on to play Pro Evo...But I got "The Lights".

My Warranty:
360 Crashed with the Lights - Thursday
Warranty Ended - Friday
In the space of 4 Hours, my 360 crashed and then my Warranty ended. Unlucky? No. Today is Sunday, I'm 2 days out of Warranty and little Indian Man says "Meh, I will led you be repaired for the free". I giggled like a Schoolgirl, not because of his accent but because it was all going so fucking awesome.

What's next?: I go onto my Email Address, print out a sticker and ring UPS to come collect my 360. ALL FREE!!!!! I'm not paying a fucking penny on anything!!

Conclusion: After hearing so many horror stories, so very fucking many, I can now say they have either just been whiny bastards or have REALLY had it bad with a pissed off Indian Man. Me...I love little Indian Man for he is God. Maybe even an apostle of Gaming Jesus.

Rating: 9.7/10.

england123
03-18-2007, 07:49 AM
whats ... 'the lights'?....

xeoset
03-18-2007, 07:51 AM
whats ... 'the lights'?....

"The Lights" = "3 Red Quadrants" or otherwise known as "Red Ring of Death".

rand0m
03-18-2007, 09:08 AM
The horror stories I've heard are not about the customer support, but the fact the xbox 360 they replace it with fucks up the in the next couple of days.

So just wondering, have they extended your warrenty? Or are you screwed if your new one brakes.

xeoset
03-18-2007, 09:30 AM
The horror stories I've heard are not about the customer support, but the fact the xbox 360 they replace it with fucks up the in the next couple of days.

So just wondering, have they extended your warrenty? Or are you screwed if your new one brakes.

Apparently they're using the Core packages from DEC '06 and replacing the Chrome parts as the "refurbished" packages. It's all because they're haulting the production of them and are trying to move them ASAP to make way for the "Zephyr". I would of asked over the phone while talking to little indian man but read soon after.

Either way, be it new or refurbished, as long as it holds till the Zephyr package I'm not too bothered, I'll either sell it or keep it in another room.

Husoer
03-18-2007, 10:43 AM
Dude you're absolutely right, I remember when I first called them about it being broken, and they knew everything, and I too got my Xbox repaired for free. No shipping whatsoever, it's fucking awesome, there customer support is one of the best I've ever dealed with.

BYOB(SOAD)
03-18-2007, 11:45 AM
How long did you had your Xbox 360 ?

xeoset
03-18-2007, 11:55 AM
How long did you had your Xbox 360 ?

Mine was a January '06 Model. It's served me well considering how much it's actually been through, take the times I spend at my GF's, it stays on her Living Room carpet, enclosed under a coffee table, surrounded by discs, cases and a table cloth. Having it bang around in the back of a car wasn't the best idea either...

...Now that I think of it I don't see how it even managed to live this long.

Cee
03-18-2007, 01:26 PM
Thats good that Microsoft has good customer support.

But are you making this thread as an indirect reply to this thread: http://forum.ebaumsworld.com/showthread.php?t=190928 ???

SupraTwinTurbo
03-18-2007, 07:18 PM
Yeah the support center was very helpful for me too, I just hate how the people at the call center are hard to understand and repeat my name every 2 words.